ServiceNow HRSD helps HR departments deliver efficient, consistent, and personalized services to employees. It replaces email and manual HR processes with a centralized system where employees can get help, make requests, and access resources easily.

Every day, employees face challenges that hinder their productivity. They waste valuable time navigating through a maze of systems, struggling to find the right answers and the support they need. Meanwhile, HR agents are bogged down by inefficient processes.

Native HR Service Challanges

• Manual and Siloed Processes: Many HR functions still rely on manual processes, paper forms, and disconnected systems, leading to inefficiencies, delays, errors, and increased operational costs. These outdated practices not only consume valuable time but also hinder productivity and employee satisfaction.

• Fragmented Employee Experience: Employees often struggle to navigate complex HR processes, access relevant information, and get timely responses to their inquiries. This lack of a unified, user-friendly interface can lead to frustration, decreased engagement, and a negative perception of HR services.

• Limited Visibility and Insights: Traditional HR systems cannot often provide real-time data and analytics, making it difficult for HR professionals to gain valuable insights into workforce trends, identify potential issues, and make data-driven decisions to improve HR strategies.

• Heightened Security Risks: Handling sensitive employee information manually or through insecure systems increases the risk of data breaches, unauthorized access, and non-compliance with data protection regulations. This can lead to serious consequences for both employees and the organization, including legal liabilities and reputational damage.

• Difficulty Scaling and Adapting: Traditional HR service delivery models often struggle to scale effectively as organizations grow and evolve. This can result in bottlenecks, increased workload for HR staff, and an inability to adapt to changing business needs and employee expectations.

• High Operational Costs: Manual processes, inefficient workflows, and the need for additional HR staff to handle the growing workload can lead to significant operational costs for the organization. This can impact the bottom line and hinder the ability to invest in strategic HR initiatives.

These challenges not only impact HR's operational efficiency but also hinder their ability to deliver a positive employee experience and contribute strategically to the organization's goals

HR Service Delivery provides an enhanced employee experience with a unified destination to manage their work needs while minimizing back-end cross-departmental complexity.

Benefits of ServiceNow HRSD

HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.

• Efficient Case Management: ServiceNow HRSD provides a robust case management system that enables HR teams to efficiently track, manage, and resolve employee inquiries and requests. Cases can be categorized, prioritized, and assigned to the appropriate HR personnel, ensuring timely resolution and a seamless employee experience. The system also allows for automated notifications and escalations, keeping all stakeholders informed and ensuring that no case falls through the cracks.

• Centralized Employee Portal: ServiceNow HRSD offers a user-friendly, self-service portal that serves as a one-stop shop for all HR-related needs. Employees can easily access relevant information, submit requests, track the status of their inquiries, and find answers to their questions through knowledge articles and FAQs. This empowers employees and reduces the workload on HR staff by minimizing the need for direct interaction.

• Virtual Agent: ServiceNow HRSD leverages AI-powered virtual agents to provide instant support to employees. These virtual agents can understand and respond to natural language queries, guiding employees to the right resources or initiating service requests. This 24/7 availability of support enhances employee satisfaction and reduces the burden on HR staff, allowing them to focus on more complex tasks.

• Automated Onboarding/Offboarding: ServiceNow HRSD streamlines the onboarding and offboarding processes, automating various tasks such as creating user accounts, assigning access rights, and providing relevant training materials. This ensures a smooth and efficient transition for new hires and departing employees, minimizing disruptions and improving overall productivity.

• Personalized Employee Journeys: ServiceNow HRSD enables HR teams to create personalized employee journeys based on individual needs and career milestones. This includes tailored onboarding plans, performance review cycles, and career development paths. By providing personalized experiences, HRSD enhances employee engagement and fosters a positive work environment.

• Manager Support Tools: ServiceNow HRSD equips managers with the necessary tools and insights to effectively support their teams. This includes dashboards for tracking team performance, access to relevant employee data, and resources for addressing common HR issues. By empowering managers, HRSD promotes a culture of self-sufficiency and enables them to resolve issues promptly.

• Document Management: ServiceNow HRSD provides a secure repository for storing and managing employee documents, such as contracts, performance reviews, and training certificates. This ensures compliance with data protection regulations and facilitates easy access to relevant documents for both HR and employees. The system also allows for automated document generation and e-signatures, further streamlining HR processes.

• Knowledge Management: A centralized knowledge base offers employees quick and easy access to HR policies, procedures, and FAQs. This reduces the number of inquiries to HR and empowers employees with self-service capabilities.

• Analytics and Reporting: In addition to automation, ServiceNow HRSD also offers powerful analytics capabilities. It allows HR teams to track key metrics, such as employee engagement, turnover rates, and time-to-hire, and gain valuable insights into their workforce. These insights can then be used to make data-driven decisions and improve HR strategies.

• Integration with Existing Systems: HRSD seamlessly integrates with other HR systems, such as payroll, benefits, and talent management, creating a unified HR ecosystem. This eliminates data silos, reduces manual data entry, and improves data accuracy.

ServiceNow HR Service Delivery is designed with the employee in mind, simplifying complex HR tools and processes to empower staff through self-service and automation, thus improving HR productivity. It provides a comprehensive solution that addresses these challenges head-on, revolutionizing HR service delivery through: