ServiceNow administration/enhancement encompasses a broad range of responsibilities centered around configuring, maintaining, and optimizing the ServiceNow platform to ensure smooth operation and meet organizational needs.

• System Configuration and Customization : Configuring the ServiceNow platform and customizing forms, workflows, scripts, and modules like incident, change, and problem management to meet business requirements.

• User Management: Setting up and managing user roles, permissions, and access controls, monitoring user activity; ensuring platform security.

• Platform Maintenance: Scheduling and performing updates, patches, and upgrades; monitoring platform performance and resolving technical issues.

• Troubleshooting and Support: Handling reported issues from users, resolving incidents, and collaborating with other teams to fix challenges.

• Data Management: Maintaining data integrity, configuring import/export processes, and managing system logs.

• Documentation and Training: Creating documentation about platform changes and configurations and training users and stakeholders.

• Incident, Change, and Problem Management: Overseeing these ITSM processes within ServiceNow.

• Service Catalog Management: Managing service catalog items, workflows, and ensuring SLA compliance.

• Reporting and Analytics: Creating reports, dashboards, and visualizations; monitoring KPIs.

• Integration Management: Integrating ServiceNow with other systems for seamless automation.

• Security and Compliance: Implementing security best practices including access controls, failed login tracking, password encryption, and audit logs.

• System Upgrades and Vendor Management: Managing upgrades, patches, and working with ServiceNow support and vendors.

• Continuous Improvement: Identifying opportunities for improving processes and platform performance.